FAQ

GENERAL

I have no idea where to start – can PinkSeoul help?
We’d love to help!  Please send us an email at love@pinkseoul.com and let us know a little about your skin (i.e. skin type, areas of concern, etc.) and we will get back you as soon as we can with our recommendation!

What type of payments do you accept?
We currently accept Amazon Payment, American Express, Discover, MasterCard, Paypal and Visa for non-subscription purchases.  For subscriptions, we currently accept American Express, Discover, MasterCard, and Visa. 

Where is PinkSeoul located?
PinkSeoul.com Corporation operates out of Honolulu, Hawaii.

Are the dates on the products manufactured dates or expiration dates?
“제조” represents manufactured date and “까지“ represents expiration dates.  Products either show both or one of the dates.  To avoid confusion, we’ve added a note on each of the product descriptions on our site that indicates which date the product packaging bears. 

SUBSCRIPTION BOX SERVICE

How does the subscription box service work?
PinkSeoul offers 3 types of subscription box service (PinkSeoul Box, PinkSeoul PLUS Box and PinkSeoul Mask Box).  Pricing is indicated on the product page.

For PinkSeoul Box and PinkSeoul PLUS Box, you will receive a customized box with at least 4 full-sized K-Beauty products and an accessory item delivered every 2 months. 

For PinkSeoul Mask Box, you will receive 10 K-Beauty mask products customized based on your skin type and concerns and an accessory item monthly. 

The shipping schedule for your subscription will be summarized on the products page. You will be charged for your first box on the day you order your subscription, regardless of your expected shipment date.  Your subscription will automatically renew and you will be automatically billed every other month 3-4 days prior to your box shipment date.  

If you'd like to skip a shipment or cancel, please send us an email at love@pinkseoul.com by the 10th of the month you expect to receive your box (based on shipment schedule).  

Currently shipping to Australia, Canada, France, Germany, India, Ireland, Italy, Japan, Mexico, New Zealand, Netherlands, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Turkey and United Kingdom - $8.95 to Canada , $13.95 to Mexico and everywhere else $15.95 - USPS First Class Package International Service.

More information on our subscription service is available on the Subscription Box page.

ACCOUNT LOGIN

How can I log in to my account? 
Please create an account at:
https://www.pinkseoul.com/account/register

Once created, you can log in at:
https://www.pinkseoul.com/account/login

I have a subscription, but it won't let me log in?
Accounts are not created automatically, even with a subscription.  Please create an account at:
https://www.pinkseoul.com/account/register

REWARDS PROGRAM

How do I join PinkSeoul Rewards?
Customers with store accounts are automatically enrolled. If you don't have one, CREATE A STORE ACCOUNT to join today.

How do I earn points?

  • Earn 50 points for signing up for the Program.

  • Earn 10 Point for every $1 spent on the Site (excluding tax and/or shipping fees) - points will post when your order is shipped (therefore, for subscription boxes, you will see a lag until your scheduled shipment date)

  • Earn 1,000 Points (equivalent to $5) for every friend referred by you, using your unique link, who makes his or her first purchase on the Site ($5 off minimum $25 purchase).

  • With your referral link, your friend can receive a $5 off $25 purchase coupon for his or her first purchase at our online store ($5 off the first subscription box). Purchase must be made using the coupon in order for the Member to receive Points.

  • Earn 100 points for each review if you leave your email address.

How do I check my balance and redeem rewards?
LOG IN to your store account and go to the Redeem Rewards Page which can be accessed through the Rewards Widget located at the bottom of the store.

How do I use my rewards?
Rewards are issued as discount codes that can be applied on the payment page during checkout (only one discount code per order - can be redeemed for $5, $10, $20 or $30).  Points cannot be used to purchase a subscription plan for the PinkSeoul subscription boxes. Points may only be used to purchase non-subscription products on the Site.

SHIPPING

What is your shipping policy?
We offer the following domestic flat rate shipping options: 
- Free U.S. standard shipping on purchases $50 and over (excluding taxes) 
- Free U.S. standard shipping on subscription boxes
- $6.95 for shipments totaling less than $50 (does not apply to shipments outside of the U.S.) 

When will my orders ship?
Orders placed will be processed and shipped within 1 to 3 business days (Monday through Friday, excluding major holidays). Orders placed after 9AM PST on Friday through the weekend are processed and shipped within 1 to 3 business days after you place your order. You will receive an email with the tracking number when we ship.  Occasionally, we may experience unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. severe weather conditions), in which case there may be an extra delay in the shipping schedules.

USPS is our primary carrier for domestic shipments, and we ship via First Class or Priority Mail. For domestic shipments, depending on your address, your packages should be delivered within 2 to 7 days from the date of the shipment.

See below for information on international orders on non-subscription orders.

How do I track my order?
You will receive a shipping confirmation with a tracking number via e-mail when your order ships.  For subscription orders, you will need to log in to your PinkSeoul account to see your USPS tracking number.  You can create your account at:

https://www.pinkseoul.com/account/register

Once you create your account and log in, click on the order # to see your tracking information.

Do you ship internationally?
We currently ship to select countries worldwide.  International shipping rates are calculated depending on the weight of the package.

For our subscription service, currently shipping to Australia, Canada, France, Germany, India, Ireland, Italy, Japan, Mexico, New Zealand, Netherlands, Norway, Panama, Poland, Portugal, Singapore, Spain, Sweden, Switzerland and United Kingdom - $8.95 to Canada , $13.95 to Mexico and everywhere else $15.95 - USPS First Class Package International Service.

Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs.

All international orders are shipped using USPS First Class International Package with no tracking (approximately 15 Days).